Terms of Service

Athleex is a SaaS platform that allows Personal Trainers to manage their athletes: creating training programs, tracking progress, chat, integrated billing, analytics. The Service is a management tool; it does not provide medical advice and cannot replace the opinion of a qualified physician.

• Athleex is reserved for adults: you must be at least 18 years old to use it. Date of birth is requested at registration or, for accounts created by a PT, at first sign-in.
• You must provide truthful data and keep it up to date.
• Credentials are personal and non-transferable. You are responsible for activities carried out with your account; if you suspect unauthorised access, change your password, use "Sign out of all devices" and write to info@athleex.com.
• PTs who access their athletes' health data must complete two-step verification at login (authenticator app or email code) and stay signed in for at most 7 days, 24 hours if they don't use Athleex.

Athleex offers free and paid plans. Payments are processed by Stripe and invoiced in advance. The subscription renews automatically unless cancelled before the end of the current period. Cancellation is possible at any time from the Billing section and takes effect at the end of the current period. No refund is due for the portion of the period already used, except where required by law (e.g. consumer right of withdrawal under Italian Legislative Decree 206/2005).

On iOS, paid subscriptions are sold and billed by Apple through In-App Purchase. They renew automatically through your Apple ID and can be managed or cancelled at any time in your Apple ID account settings; refunds are handled by Apple in accordance with its policies. Prices shown in the App Store may differ from those offered on the web.

Free access for athletes. An athlete uses Athleex without a subscription as long as they are linked to a PT with an active plan, even a free one. The PT's free plan is meant to actually coach their clients: creating a PT account solely to obtain free athlete access is not allowed. If we detect anomalous use we ask for clarification; after your response, or if there is no response within 10 days, we may end the free link. The athlete's account is not deleted and can continue with a subscription.

It is prohibited to:

• use the Service for unlawful, harassing, defamatory purposes or in a manner that infringes the rights of third parties;
• attempt unauthorised access, reverse engineering, massive scraping, DoS attacks or penetration testing not agreed in advance;
• upload content that infringes third-party rights or contains malware;
• send spam or unsolicited commercial communications through chat or the invitation system;
• use third-party personal data without being entitled to do so.

Violations may result in immediate suspension or closure of the account, without prejudice to Athleex's right to seek damages.

You retain full ownership of the content you upload (programs, photos, messages, notes). You grant Athleex a limited, non-exclusive and free licence solely for the purpose of providing the Service (storage, display, transmission). This licence ends when the content or the account is deleted.

Athleex is a management tool. The professional relationship between the PT and the athlete (performance, liability, tax obligations) exists solely between the parties: Athleex is not a party to it and is not liable for the PT's conduct or training outcomes.

PT obligations on data. For the data the PT uses to coach their athletes, the PT is the data controller and Refreesh is the processor under the Data Processing Agreement (DPA), which forms part of these Terms. The PT undertakes to use athlete data only for the professional service, to keep it confidential, not to copy or disclose it outside Athleex without a valid basis, not to create accounts for minors, to confirm the athlete is an adult when creating their account, and to protect their own access.

Public page and client photos. The PT may publish photos or results of clients on their public page ("Transformations" section) only if they hold the written consent of the person shown, keep it and show it to Refreesh on request, and only if captions and texts do not state weight, measurements or other health information. The PT declares this in the app for each item and is solely responsible for it; Refreesh may hide or remove the content if these conditions are not met or if it receives a well-founded report.

Invoices and documents. Invoices and fees the PT records in Athleex are their own convenience copy: Athleex is not a compliant document-retention system for tax purposes, and the PT remains responsible for keeping them as required by law. If an athlete deletes their account, the data of the relationship with that athlete, including invoices, is deleted from Athleex.

End of the relationship. When the relationship ends, the PT no longer sees the athlete's data, and the chat between the two remains readable but no longer accepts new messages; attachments sent by the athlete are no longer visible to the PT.

The Service is NOT a medical device. Nutrition, biometric and training content do not replace the opinion of a qualified physician. Before starting any training program, you are advised to consult a doctor, particularly if you have medical conditions. Athleex disclaims all liability for any physical harm arising from use of the Service or from performing exercises.

To the extent permitted by applicable law, Athleex is not liable for indirect damages, data loss not attributable to its gross negligence or wilful misconduct, lost profits or Service interruptions. Athleex's total liability towards you shall not exceed the amount you paid in the 12 months preceding the event giving rise to the claim.

Refreesh may suspend or close an account in the event of breach of these Terms, non-payment, use by a minor, or on order of the authorities. Except in urgent cases, before closing an account we notify you and give you the opportunity to explain.

You can delete your account from Settings at any time. If you don't use Athleex for 24 months we notify you by email and, if you don't sign in within 30 days, the account is deleted, unless you have an active paid subscription or an active relationship with a PT. A sign-up that is never confirmed is deleted after 30 days. Deletion entails erasure of data as described in the Privacy Policy.

This section applies Chapter VI of Regulation (EU) 2023/2854 (Data Act) on switching between data processing services and applies to all customers, PTs and athletes.

• Request: you can ask at any time to switch to another provider, to transfer your data to your own systems or to have it deleted, from Settings or by writing to info@athleex.com. The maximum notice period is 2 months; we normally start as soon as we receive the request.
• Timing: we complete the switch without undue delay and within 30 days of the end of the notice period (transitional period), during which the Service keeps working. If this is technically not feasible, we tell you within 14 working days of the request, explaining why and indicating an alternative period of no more than 7 months. You may extend the transitional period once if you need more time.
• Exportable data: all data you entered or generated by using Athleex, with the related metadata. For PTs: profile, public page and its content, athletes and relationship data, programs, workouts and assignments, meal plans, advice and supplements, notes, calendar, feedback, recorded fees and invoices, contacts received, messages, challenges, invite codes and templates; the full copy also includes the workouts logged by athletes and, within the limits of the consent they gave you, their health data. For athletes: profile, logged workouts, programs, goals, messages, photos, Athleex Score and forecasts and, if you consented, health data. Format: structured, machine-readable JSON, with files (photos, PDFs) in their original format. From Settings » Export my data you download your data immediately; we provide the full copy on request within 30 days. Sections, fields, formats and known technical limitations are described at athleex.com/legal/data-export.
• Non-exportable data: only data internal to the functioning of the Service that you did not generate and whose disclosure would put Refreesh's security or trade secrets at risk: security and access logs, anti-abuse counters, cryptographic hashes of passwords and codes, the code and calculation models of Athleex Score, Athlete Twin and Churn Radar (the results concerning you are exportable).
• Retrieval and erasure: after the transitional period you have at least 30 days to download your data. Then, or immediately after a successful switch if you ask, we permanently erase the exportable data and the content you generated, except what the law requires us to keep (for example accounting records); copies in encrypted backups expire within 60 days.
• End of the contract: the contract is deemed terminated, and we notify you, when the switch is completed or, if you asked only for erasure, at the end of the notice period.
• Charges: switching, export and erasure are free of charge; we apply no exit or data-transfer fees.
• Assistance and security: during the switch we give you reasonable assistance and the information needed for your exit strategy, inform you of known risks to the continuity of the Service and maintain the same level of security.
• Infrastructure: servers and database are in Germany (Hetzner Online GmbH), encrypted backups in the Netherlands (Backblaze, EU region). Jurisdiction and measures against international governmental access that conflicts with EU law are described at athleex.com/legal/sub-processors.

Cancelling the subscription remains governed by section 3; switching to another provider carries no penalty.

Athleex reserves the right to update these Terms at any time. Material updates will be notified by email to registered users with at least 30 days' notice. Continued use of the Service after the notice constitutes acceptance of the changes.

These Terms are governed by Italian law. For any dispute, the court of the consumer's place of residence shall have exclusive jurisdiction, where applicable, or otherwise the court of Refreesh S.r.l. Società Benefit's registered office for professional users.

The Athleex service is provided by Refreesh S.r.l. Società Benefit, Via Lazzaro Spallanzani 10, 20129 Milan (MI), Italy — VAT IT13516410969, REA MI-2727959.

For any questions about these Terms, write to info@athleex.com.